Next steps
We will be checking in with community again in December 2024 to ensure what we captured in phase 1 is correct. Follow this page to stay up to date and receive notification of updates.
Each year Council releases an annual Budget for the investment and
delivery of critical services and essential infrastructure to support our rapidly
growing community. We need to balance the delivery of ongoing services
and programs while also building infrastructure and facilities to cater to our
growing population.
The budget is developed to align to our long-term financial plan which balances our current spending on projects and services for the community and strengthens our long-term financial sustainability.
Council undertook community consultation across the municipality including online and in person at 13 pop up location as well as two stakeholder group presentation. The feedback received will help inform the 2025-26 Budget, Council Plan 2025-29, Asset Plan 2026-35, Financial Plan 2026-35, Road Management Plan 2026-29 and Revenue and Rating Plan 2026-29.
Below is a snapshot of the results. You can access the full Engagement Summary Report for phase 1 here.
Ageing Well Service ranked 8th as a community priority.
A total of 145 participants selected Ageing Well services as a priority area. This included both online (56) and in person (89).
The 56 participants that selected Ageing Well services as a priority area online were asked to identify which service type was most important to them. Services were found to be equally important with Aged Care at home care services such as domestic assistance, delivered meals and personal care etc (80%) and positive ageing and social connection including social support and seniors’ clubs etc (79%).
Eighteen participants took the opportunity to add additional comment through this priority area, highlighting confusion around available services and how to access them. Participants also recognised the value of the services as well as suggesting other ideas such as additional social connection opportunities, more support for carers and new services including bus transport and annual cleaning of high areas for aged residents.
Animal Management Services ranked 12th as a community priority
Aa total of 123 participants selected Animal Management services as a priority area - 26 online and 97 in-person.
The online participants (26) that selected this is as a priority area provided additional information and identified responsible pet ownership programs (77%) as the highest priority service area for animal management services. Animal management (62%), wat djerring Animal Facility (54%) and animal collections followed (42%). Three participants suggested other important service areas including new dog parks and enforcing pet laws such as picking up after your dog, walking dogs on leads and roaming cats.
Eight participants took the opportunity to add additional comment through this priority area highlighting the desire for increased enforcement of pet related laws and suggesting extended services including the provision of steel council tags and education sessions.
Arts culture and Events ranked 5th as a community priority.
A total of 215 participants identified Arts, Culture and Events in their top three priority areas, 71 of these online and 144 in-person.
The 71 online participants were asked to select their priorities within Arts, Culture and Events and could provide additional feedback. PRACC as the most selected priority service areas with 63 percent of online participants seeing it as a priority, 54% identified festivals and events.
Twenty-four participants took the opportunity to add additional comment through this priority area highlighting the need for PRACC to be refurbished, for events to be promoted earlier and for additional community art and performing art opportunities.
Technical Response
We are revising our plans and approaches to connect to more residents throughout the municipality with a broader range of arts and cultural events. Recently we have made significant improvements to the technical infrastructure at PRACC to provide high quality performances and services for audiences. At PRACC, we are investigating methods to improve the visitor experience, facilities, and cultural programming to ensure we provide a high quality and rounded cultural experience. We are investing in new cultural and engagement opportunities through festivals, events, workshops, and creative activities for residents to embrace their creativity and feel connected to their community.
Community Facilities ranked 3rd as a community priority
A total of 291 people selected Community Facilities in their top three priority areas - 128 submitted online and 163 in person.
The 128 Participants that selected Community Facilities as a priority area were asked to identify which service type was most important to them. Sporting facilities (64%) and aquatic facilities (54%) were the highest priority service areas with libraires (34%) and community activity centres (33%) following.
Sixty-seven respondents took the opportunity to add extra comments, 24 of which related to not having appropriate sporting or community facilities close to home. A further 23 comments identified the facilities as being old and run down. Fifteen participants took the opportunity to suggest ways to improve community facilities and five comments related to libraries.
Redleap Reserve, Mill Park
Eight people provided comments relating to Redleap Reserve, Mill Park in particular
Technical response
Council has completed an audit on all sporting facilities, including pavilions (Sports Infrastructure Renewal Manual) to identify pavilion upgrade priorities for all Council reserves. This is based on several categories, including female friendly facilities, sporting guidelines, participation and asset life cycle. Council is delivering an LED Lighting Upgrade at Redleap Reserve this financial year.
Council are currently building the Regional Sports Precinct to accommodate the growing community need for indoor courts, including 4 x indoor and 8 x outdoor multiuse courts.
RGC Cook Reserve
There were four comments about RGC Cook reserve in particular
Technical response
Council has completed an audit on all sporting facilities, including pavilions (Sports Infrastructure Renewal Manual) to identify pavilion upgrade priories for all Council reserves. This is based on several categories, including female friendly facilities, sporting guidelines, participation and asset life cycle. Council have been working with the club on site on several items including connection pathways, ball catching fence (installed October 2024) and overall facility condition.
Community Safety ranked 4th as a community priority.
In total 240 participants selected Community Safety services in their top three priority area. This includes both online (79) and in-person (161) participants.
Seventy-nine respondents provided further information about what was important to them in relation to community safety. The lighting of public spaces (77%), education and enforcement of Community Local Law (66%) and the prevention of violence against women - access to prevention programs (58%) were the most important service areas within community safety. School crossings (41%) and immunisation services (27%) followed. Four participants suggested other ideas including gang and youth violence prevention, better bike rider safety and Police or security presence at local shops.
Twenty-eight people provided additional comments, with key topics raised being road safety (8), local law enforcement with dumped rubbish, parking and cat curfew (7), lighting, community safety and an increase in crime.
Community Wellbeing ranked 10th as a community priority.
A total of 126 participants selected Community Wellbeing services in their top three priority areas, 39 of these were shared online and the remaining 87 captured in-person.
Reflective of the current climate, financial vulnerability/cost-of-living support and preventative programs (56%) was the most important service area to those that identified community wellbeing as a priority area online. Other service areas seen as most important within this priority area were inclusion and participation of persons with a disability (51%), food insecurity and healthy eating - access and education (44%), volunteering (44%), inclusive and accessible services including Aboriginal Services, multicultural communtiies (CALD), disability and LGBTIQ+ (38%), and homelessness and affordable housing advocacy (38%). Community grants (33%), community participation and leadership programs and training (31%) and gambling harm minimisation preventative programs and advocacy (15%) were also important to participants. Three people provided other suggestions of wellbeing for the elderly, air quality with smoke from chimneys, veteran welfare and suicide prevention.
There were 15 additional comments provided with most being about support services available and having more community groups or activities, knowledge of how to connect to services and inclusion.
Emergency Management ranked 11th as a community priority.
A total of 124 participants selected Emergency Management services in their top three priority areas, 38 of these shared online and the remaining 86 captured in-person.
Located on the regional fringe emergency preparedness education and resilience (61%) was most important to the 38 online participants that selected Emergency Management as a priority area. Emergency activity and response to disasters (55%) and disaster planning – preparation and mitigation (45%) were also important.
Eight participants provided additional comments with most focused on having more emergency services in the area and funding for additional fire stations and equipment.
Family and Children ranked 6th in community priorities.
A total of 209 participants selected Family and Children services in their top three priority areas, with 79 sharing this online and 130 in-person.
The 79 people who provided feedback online had the opportunity to provide additional information. Kindergarten (70%) and Maternal Child Health services (57%) were most important to those that indicated family and children is a priority area. The other service areas of training and education (46%) supported playgroups (43%), and family day care (30%) followed.
Seventeen people provided additional comments on topics such as accessibility to longer day care, subsidised hours of child be increased and more information and training sessions for families.
Local business and employment ranked 13th in community priorities.
A total of 105 participants selected Local Business and Employment services in their top three priority areas, with 37 responding online and 68 in-person.
Of the 37 online participants that selected local business and employment as a priority area identified business support (59%) investment attraction (59%) and retail precincts including night-time economy (57%) as the most important service areas to them. Visitor economy followed with 30% identifying this service area as most important. Four people listed other things of importance including recruitment, activity centre zoning in Epping and tourism.
A total of 18 participants provided additional comments about topics such as local employment opportunities, investment attraction, the importance of visual aesthetics and cleanliness in business area surrounds, network events and local employment support and work experience opportunities.
Parks, playgrounds and open space ranked 2nd in community priorities
In total 299 participants selected Parks, Playgrounds and Open Space services in their top three priority areas, with 128 sharing this online and 171 in-person.
The 128 participants that selected parks, playgrounds and open space as a priority area online were asked to identify which service type was most important to them. There was an equal importance of maintenance (74%) and the development of new playgrounds and renewal of existing playgrounds (69%). Nine percent of responses were for other open space services such as creating more green spaces, new dog and pet friendly spaces, BBQ’s, toilets in playgrounds and workout/fitness equipment.
What is your favourite park, playground or open space in the City of Whittlesea?
Sixty-eight people told us what their favourite park was and the top five within the municipality were Mill Park All Abilities Playground, Plenty Gorge Parklands, Whittlesea Public Gardens, Quarry Hills and Redleap Park/Peter Hopper Lake.
Which existing playground needs renewing or where would you like to see a new playground established?
Fifty-one people provided details on where they would like parks renewed or new parks built. Feedback received was fairly widespread across the municipality and included renewals and areas for new parkland.
There were sixty-eight additional comments for parks, playgrounds and open space. The most raised topic related to maintenance (24) followed by updating existing parks (15). Nine participants mentioned toilets, bins and other facilities and a further eight mentioned areas for new park opportunities. Other topics raised included dirt bike rider issues, walking tracks, exercise equipment, more trees, accessibility, dog parks and the Quarry Hills and Granite Hills Park areas.
Roads, public transport and footpaths was the top community priority.
A total of 374 participants selected Roads, Public Transport and Footpath services in their top three priority areas, 154 doing so online and 220 in-person.
The 154 participants that selected Roads, public transport and footpaths online as a priority area were asked to identify which service type was most important to them. Local road maintenance and renewal (64%), road safety and traffic management (56%) and footpath and shared user path maintenance and renewal (56%) were the most important service areas for these participants. Transport planning (45%), public transport advocacy (40%), parking (39%) and cycling infrastructure and new shared user paths (28%) followed.
Which local road/s do you think need renewing or maintaining?
The 78 respondents made 109 comments about roads. The most common road mentioned was Yan Yean Road which is a Department of Transport and Planning (DTP) managed road. 10 people said all roads should be maintained. The second most common road mentioned was Donnybrook Road which is also a DTP road.
Which footpath or shared user path do you think needs renewing or maintaining?
In total 56 participants answered this additional question with South Morang being the suburb with the most comments about paths.
Where is parking a priority to you?
A total of 44 participants offered additional feedback about where parking in a priority to them.
Train Stations and shopping areas were the top places where parking is important both having 11 comments each. Street parking was the next priority with seven comments. Disability/Seniors parking and Parks/community spaces both had five, bus stops, schools and generally all areas were other topics.
Where would you like to see new cycling infrastructure or new shared user paths?
A total of 31 people responded to the question about cycling infrastructure or new shared user paths. Comments included bike path connections, dedicated bike paths and protected cycle lanes.
General comments about roads, public transport and footpaths
There were 90 participants who took the opportunity to share extra comments. Almost a third of the comments related to road maintenance, closely followed by road safety and road planning. Respondents also shared details about missing or damaged footpaths, traffic management suggestions, cycling infrastructure and parking.
Sustainable Environment ranked 7th in community priorities.
There were 155 participants that selected Sustainability services in their top three priority areas, with 45 doing so online and 110 in-person.
Forty-five people who selected Sustainable Environment as a community priority online answered additional questions. City forest - urban greening (76%) was the most important service area to those that identified sustainable environment as a priority area. Also important were climate change (58%), biodiversity (53%) and waste and recycling (53%).
The 24 participants that selected waste and recycling as an important service area told us that recycling (71%), dumped rubbish (58%), hard waste collections (42%), kerbside rubbish and recycling (38%) and education and awareness campaigns (38%) were the most important part of waste and recycling.
Nineteen respondents provided additional comments which included topics such as recycling, environmental consideration, tree planting, dumped rubbish and education campaigns.Youth ranked 9th as a community priority.
A total of 143 participants selected Youth services in their top three priority areas - 43 online and 100 in-person.
There were forty-three participants online that identified the most important service area to them within the Youth service area. Social recreation including movie nights, youth takeover nights and karaoke nights were seen as the most important service area by 81% of those that selected youth as a priority area. Youth leadership and personal development including programs such as the Young Women’s Leadership Program and teen Mental First Aid (57%) were also important.
Participants also had the opportunity to respond to additional questions related to this priority area. What we heard through these are as below:
Have you/your child participated in any Council run youth leadership or development programs?
Six respondents answered yes and 10 respondents answered no.
Have you/your child attended any Council run social activities?
12 respondents answered yes and 15 respondents answered no.
Nineteen participants provided additional comments with key themes being connection to activities and community, youth employment, social opportunities and promotion of activities.
We will be checking in with community again in December 2024 to ensure what we captured in phase 1 is correct. Follow this page to stay up to date and receive notification of updates.
We recognise the rich Aboriginal heritage of this country and acknowledge the Wurundjeri Willum Clan and Taungurung People as the Traditional Owners of lands within the City of Whittlesea.
This site is owned and operated by the City of Whittlesea using software licensed from Social Pinpoint. The Privacy statement below refers to the City of Whittlesea only, for details of how Social Pinpoint may access personal information, please refer separately to Social Pinpoint’s Privacy Policy.
We are committed to the responsible collection and handling of personal information, consistent with the principles in the Privacy and Data Protection Act 2014 and the Health Records Act 2001.
Personal information is recorded information or opinion, whether true or not, about an identifiable individual.
Personal information typically includes, but is not limited to the following:
Under the Privacy and Data Protection Act 2014, Council is required to set out clearly expressed policies on its management of personal information: you can access Council’s Privacy and Data Protection Policy here.
To become a registered user on this Council community engagement site, you will be asked to provide the following personal information:
We will also collect information that you provide via the Engage City of Whittlesea feedback tools. This includes:
We will only use the personal information you provide for the purposes for which it was collected and any other reasonable secondary purpose. The information we collect may also be used for our own planning and research purposes to improve our services to the community. We will not disclose your personal information to third parties unless disclosure is required by law.
We will also protect the quality and integrity of your personal information and will use appropriate technologies and security methods to securely store the information collected to prevent unauthorised access and improper use of the information.
We will only collect personal information from you with your prior knowledge and consent. You can access and browse our website without disclosing personal information.
When you visit this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
We will make no attempts to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our Internet Service Provider's logs.
We will only record your email address if you send us a message. It will only be used for Council purposes and will not be disclosed to any third parties without your consent.
When you sign up for a user account you provide two types of information:
Publicly available information
Publicly available information is limited to your username and any comments you leave under that name in the forums or other feedback tools on Engage City of Whittlesea.
Content that you post on the site publicly, will be able to be viewed by everyone who uses the site. Each post will contain your username and any publicly available reports from consultations, and may include quotes from participants in forums, surveys and other consultation tools
Please note that the City of Whittlesea is subject to the Freedom of Information Act 1982 (Vic) legislation. The Freedom of Information Act 1982 gives individuals and corporations a general right of access to documents held by Council. This includes documents created by Council, documents held by Council from contracted service providers and documents supplied to Council by external organisations or individuals.
Information available to both City of Whittlesea and Social Pinpoint includes:
Policy updates
We may update the content of this Privacy Policy from time to time for any reason. The updated version of the Privacy Policy will apply to you as soon as it is posted on the website, so we suggest that each time you return to the consultation website you should review the Privacy Policy (and the Terms of Use).
You can request to access your personal information Council will provide access to information held by Council about an individual to that individual on request, except in specific circumstances as outlined within the PDP Act. Requests for access to and correction of documents containing personal information are generally managed under the Freedom of Information (FOI) Act 1982. FOI requests must be made in writing and are accompanied by an application fee. Please see Council’s website for more information regarding how to make an application or contact a Freedom of Information Officer on 9217 2294. Some requests for personal information may be dealt with informally (outside of the FOI Act). Please contact Council’s Privacy Officer on 9217 2223 to discuss your requirements. Where Council holds personal information about an individual and the individual believes that information is incorrect, Council will take reasonable steps to correct the information as soon as practicable and within 30 days of the request. If Council denies access or correction, Council will provide reasons. If Council and an individual disagree about the accuracy of personal information held by Council, Council will take reasonable steps to record a statement relating to the disputed information if requested by the individual. If you are not satisfied with Council’s resolution of an information privacy matter you may make a complaint to the Office of the Victorian Information Commissioner (OVIC) Post: PO Box 24274, Melbourne Vic 3001 or Email: enquiries@ovic.vic.gov.au.
If you believe we have handled your personal information inappropriately, please contact the Information Privacy Officer on 03 9217 2223 or email privacy@whittlesea.vic.gov.au.
Cookies are sent by a website and stored in a user's computer and can contain data such as the parts of a website the user has visited. This website uses a cookie that may contain data about your current online session, but it is deleted once you close your browser window.
We record website visitor’s activities for statistical purposes using a third-party product, Google Analytics.
These privacy statements only apply to our website and do not apply to any websites we link to.
We provide links to other relevant websites in good faith, as a community service. When you click through to one of the linked websites, we recommend that you read the privacy statement of that website to familiarise yourself with its privacy policy and practices.
The following Terms and Conditions govern the use of Engage City of Whittlesea (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by the City of Whittlesea.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to engagement@whittlesea.vic.gov.au
Governing Law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Indemnification
The City of Whittlesea, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the City of Whittlesea and its suppliers and licensors. The City of Whittlesea owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at engagement@whittlesea.vic.gov.au
Enter your email address below. We will send you instructions to reset your password.
Back to Log in
Creating an account helps us better understand your needs and the needs of the community.
Sign up with email
Already have an account? Log in now
Thank you, your account has been created.
Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.
You’re using an outdated browser.
Some features of this website may not work correctly. To get a better experience we strongly recommend you download a new browser for free:
Would you like to follow this project to receive email updates?