Please ensure Javascript is enabled for purposes of website accessibility
Skip to main content

Engage City of Whittlesea - Logo Engage City of Whittlesea

Menu
  • Home
  • About Engagement
  • Community Hubs
  • English

    Select your language

      Translation not available for this page
      Translation Disclaimer
    • Log In / Join
    • My profile
      • Edit profile
      • Sign out
    • Search this site...

    Frequently Asked Questions

    You are here:

    1. Home
    2. Flood Information
    3. Frequently Asked Questions
    Return to main page

    FAQ

    • What is the Flood Information Project?
    • Why do we need updated flood information?
    • How will the Flood Information Project benefit our community?
    • What does it mean if my property is identified as at risk of flooding?
    • How can I learn more about floods and prepare?
    • What does the Flood Information Project mean for me?
    • Can flood risk change my insurance costs or property value? 
    • I’ve never seen a flood in the locations you show. Why is it included on the map?
    • What happens after the modelling is complete?
    • What is a Planning Scheme Amendment?
    • How is the new flood information created?
    • Water management responsibilities

    FAQ

    • What is the Flood Information Project?
    • Melbourne Water and Whittlesea Council are working together to update flood information for the Whittlesea area.

      By sharing your experience about local flooding, flood modelling experts will receive the information you share with us and use that information to check their model against your experiences. If the data matches, it helps us know we’re on the right track. If it doesn’t match, it's helpful as it will trigger further investigations.

      The information we receive during our Phase 1 community engagement will be added to existing Council, DEECA and Melbourne Water data to create comprehensive flood maps.

      These maps can be used to inform planning controls, emergency management, community awareness and mitigation works where possible. This will help ensure future developments are better designed to minimise flooding and hazard impacts.

    • Why do we need updated flood information?
    • Floods are a natural part of our environment. They can be impacted by changing weather and landscapes, but understanding and preparing for them can help reduce their impact.

      We know extreme weather is continuing to increase and technology has improved, meaning it’s important to make sure our understanding of floods in our community is accurate.

      The updated flood information will look at floods from waterways and stormwater during extreme weather. Updating the flood information is important as we expect to see extreme weather more often and at times some people may not usually expect, like during summer.

      With up to date flood information, decisions can be made based on the best available information.

      Once this project is complete, Melbourne Water will review the flood information regularly. Any major floods may also trigger a review.

    • How will the Flood Information Project benefit our community?
    • With up-to-date flood information, we can better plan and manage risks, and build the resilience of our city.

      The updated flood information will:

      • Identify where changes to infrastructure could reduce risk – like slowing the flow of water or stormwater pipe upgrades.
      • Guide future development decisions for planning and building
      • Improve our community’s resilience to extreme weather
      • Support emergency management planning.
    • What does it mean if my property is identified as at risk of flooding?
    • If your property is identified as at risk of flooding, it doesn’t mean it will flood. It highlights there is a small chance (1%) of your property experiencing overland flows in any year. Overland flow is water flowing across the land during heavy rain when it can't soak in or drain away.

      The modelling is based on the 1% Annual Exceedance Probability (1% AEP), which also accounts for the increasing impact of extreme weather. A 1% AEP is a storm that has a 1% chance of happening in any given year and is sometimes referred to as the 1 in 100-year storm event, or the 100-year event.

      By knowing your property’s flood risk, you can make informed decisions about emergency planning.

    • How can I learn more about floods and prepare?
    • Melbourne Water has detailed information on floods, and a guide to preparing for floods. You don’t need to wait until the flood risk for the City of Whittlesea is updated to prepare for flood.

      More information about preparing for floods is also available from Emergency Management Victoria.

    • What does the Flood Information Project mean for me?
    • Understanding the risk of flood helps you to be informed and better prepared to protect yourself, your loved ones and property.

      We’re inviting you to share your knowledge of flood around our community on our interactive map. By dropping a pin about your knowledge of flood around the City of Whittlesea, you will help us validate the flood modelling. We’ll check the community knowledge against the flood modelling experts’ research and if the data doesn’t match, this will trigger further investigation.

      Understanding the risk of flood helps you to be informed and better prepared to protect yourself, your loved ones and property.

      Once the modelling is ready, we’ll share the maps with you so you can better understand your property’s flood risk and prepare. We will also update the planning scheme, which guides planning and building decisions. Changes to the planning scheme will involve community consultation. The changes would make sure new buildings are developed considering the flood information. Existing properties will not be required to get retrospective planning permits.

      The updated flood information will also help identify where Melbourne Water and the City of Whittlesea could potentially upgrade infrastructure to reduce risk, including stormwater pipes.

    • Can flood risk change my insurance costs or property value? 
    • Some people may ask if having a better understanding of flood information could lead to changes to insurance costs or property values.

      The goal of modelling floods in our community is to help identify areas that are already at risk, particularly as that risk has changed due to increasing extreme weather.

      Once the modelling is ready, we’ll share the maps with you so you can better understand your flood risk. We are unable to provide advice about your insurance or property. You can contact your insurance provider or real estate agent directly.

      In 2016, Manningham City Council worked with specialist property advisors to give independent advice on whether their stormwater map would affect property values of the affected areas. Stonnington City Council also did a similar assessment in 2004. Both expert advisors found no connection between stormwater maps and property values, whether in the short or long term.

    • I’ve never seen a flood in the locations you show. Why is it included on the map?
    • The updated flood information will show the risk based on future weather conditions, but with the land and buildings as they are now. This means while an area may not have flooded while you lived there, extreme weather and other impacts may have changed that risk making it more likely than before.

    • What happens after the modelling is complete?
    • Once the flood modelling is completed, the updated flood information will be published on our Engage Whittlesea Platform.

      The updated flood information will help us and Melbourne Water to assess potential long-term infrastructure changes that can help reduce risk, such as upgrades to stormwater pipes or infrastructure that slows the flow of water.

      The maps will also be used to update the planning scheme. Any changes would involve community consultation. The changes will make sure planning and building decisions take the likelihood of flood into consideration to help keep the community safe.

      Changes to the planning scheme – called a Planning Scheme Amendment – will help make sure new buildings are developed considering the flood risk. Existing properties will not be required to get retrospective planning permits.

      By having an updated understanding of your property’s risk of flood, you can better prepare for your safety as well as for your family, pets and property.

      Our Flood and Storm Emergency Plan (that SES and Council produce together) will also be updated, and the new flood risk will also inform the multi-agency Municipal Emergency Management Plan.

    • What is a Planning Scheme Amendment?
    • Planning schemes are legal documents that set out policies and provisions for the use, development and protection of land.

      It's our responsibility to administer and update the Whittlesea Planning Scheme. From time to time, changes to the Planning Scheme are proposed by Council to reflect new circumstances or to improve the scheme.

      Planning scheme amendments often change the way land can be used or developed.

      The planning scheme amendment process is a formal statutory process governed by Victorian Government legislation, specifically the Planning and Environment Act 1987. Amendments are submitted to the Victorian Minister for Planning for consideration and approval.
    • How is the new flood information created?
    • The flood information developed through this project will identify the current flood risk and the risk for the year 2100.

      Creating flood maps needs three main things:

      1. A 3D map of the land's shape (made using special laser technology called LiDAR)
      2. Details of Council's and Melbourne Water's stormwater systems (stored in a map format called GIS)
      3. Weather data from different types of storms.

      To make the maps, the process starts with hydrologic modelling (calculating how much water comes from rainfall and where it flows) and then uses hydraulic modelling (figuring out how the water moves through drains, creeks, and over land).

      The final maps show us:

      • Areas where flooding might happen
      • How deep the water could get
      • How fast the water might flow.
    • Water management responsibilities
    • Water management and flood mitigation is responsibility we all share.

      City of Whittlesea
      Council manages our local drainage network, including street gutters and drains. We are also responsible for planning schemes, flood modelling of local drainage networks, supporting local emergency management planning and supporting community resilience.


      Victoria State Emergency Service (SES)
      The Victoria SES is the designated control agency for floods in our state. They are responsible for leading emergency preparation and response, providing emergency assistance when flooding occurs and delivering community awareness and education programs.

      Melbourne Water
      Melbourne Water is the floodplain manager for the region. They coordinate the development and delivery of the Flood Management Strategy and drainage services in partnership with local and state government, emergency services, insurance agenices and the community.

      Department of Transport
      The Department of Transport manage the drainage along major road networks, including freeways.

      Private property owners
      If you’re a property owner, you are responsible for taking reasonable measures to ensure the property is protected from flood. This means maintaining pipes, gutters and downpipes on your property.

    Have your say!

    Sign up today or login and update your details

    Sign up Login

    Acknowledgement of Traditional Owners

    We recognise the rich Aboriginal heritage of this country and acknowledge the Wurundjeri Willum Clan and Taungurung People as the Traditional Owners of lands within the City of Whittlesea.


    City of Whittlesea Council Homepage

    • Facebook
    • Instagram
    • LinkedIn
    • Youtube
    • Privacy Policy
    • Terms of Use
    • Accessibility
    • Moderation
    • Translation Disclaimer
    © 2025 Engage City of Whittlesea.    All rights reserved. Log In to Site Currently logged in as USERNAME. Sign Out
    Link to Social Pinpoint website

    Privacy Policy

    This site is owned and operated by the City of Whittlesea using software licensed from Social Pinpoint. The Privacy statement below refers to the City of Whittlesea only, for details of how Social Pinpoint may access personal information, please refer separately to Social Pinpoint’s Privacy Policy.

    Privacy statement

    We are committed to the responsible collection and handling of personal information, consistent with the principles in the Privacy and Data Protection Act 2014 and the Health Records Act 2001.

    What is personal information

    Personal information is recorded information or opinion, whether true or not, about an identifiable individual.

    Personal information typically includes, but is not limited to the following:

    • name
    • address (postal and email)
    • telephone (home, work and mobile)
    • date of birth
    • Medicare number
    • credit card and bank account numbers
    • motor vehicle registration

    Under the Privacy and Data Protection Act 2014, Council is required to set out clearly expressed policies on its management of personal information: you can access Council’s Privacy and Data Protection Policy here.

    Member registration

    To become a registered user on this Council community engagement site, you will be asked to provide the following personal information:

    • Full name, gender, post code, email address and age bracket
    • Username and password for Engage City of Whittlesea
    • Subscription by you to other (optional) electronic communications from us
    • Topics about which you have indicated an interest in being consulted or informed

    User feedback

    We will also collect information that you provide via the Engage City of Whittlesea feedback tools. This includes:

    • comments and votes in forums
    • stories
    • surveys
    • interactive maps
    • quick polls

    How we will handle your personal information (general)

    We will only use the personal information you provide for the purposes for which it was collected and any other reasonable secondary purpose. The information we collect may also be used for our own planning and research purposes to improve our services to the community. We will not disclose your personal information to third parties unless disclosure is required by law.

    We will also protect the quality and integrity of your personal information and will use appropriate technologies and security methods to securely store the information collected to prevent unauthorised access and improper use of the information.

    We will only collect personal information from you with your prior knowledge and consent. You can access and browse our website without disclosing personal information.

    When you visit this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

    • the user's server address
    • the user's top-level domain name (for example .com, .gov, .au, .uk)
    • the date and time of the visit
    • the pages accessed and documents downloaded

    We will make no attempts to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our Internet Service Provider's logs.

    We will only record your email address if you send us a message. It will only be used for Council purposes and will not be disclosed to any third parties without your consent.

    How we will handle your personal information (members)

    When you sign up for a user account you provide two types of information:

    1. publicly available information
    2. information available to both City of Whittlesea and Social Pinpoint.

    Publicly available information

    Publicly available information is limited to your username and any comments you leave under that name in the forums or other feedback tools on Engage City of Whittlesea.

    Content that you post on the site publicly, will be able to be viewed by everyone who uses the site. Each post will contain your username and any publicly available reports from consultations, and may include quotes from participants in forums, surveys and other consultation tools

    Please note that the City of Whittlesea is subject to the Freedom of Information Act 1982 (Vic) legislation. The Freedom of Information Act 1982 gives individuals and corporations a general right of access to documents held by Council. This includes documents created by Council, documents held by Council from contracted service providers and documents supplied to Council by external organisations or individuals.

    Information available to both City of Whittlesea and Social Pinpoint includes:

    • all information from the sign-up form
    • comments, questions, stories, guestbook posts
    • survey responses, quick poll responses, map pins
    • general site activity such as document downloads, videos viewed, images viewed etc.
    • information on the technology used to access the site.

    Policy updates

    We may update the content of this Privacy Policy from time to time for any reason. The updated version of the Privacy Policy will apply to you as soon as it is posted on the website, so we suggest that each time you return to the consultation website you should review the Privacy Policy (and the Terms of Use).

    You can request to access your personal information

    You can request to access your personal information Council will provide access to information held by Council about an individual to that individual on request, except in specific circumstances as outlined within the PDP Act. Requests for access to and correction of documents containing personal information are generally managed under the Freedom of Information (FOI) Act 1982. FOI requests must be made in writing and are accompanied by an application fee. Please see Council’s website for more information regarding how to make an application or contact a Freedom of Information Officer on 9217 2294. Some requests for personal information may be dealt with informally (outside of the FOI Act). Please contact Council’s Privacy Officer on 9217 2223 to discuss your requirements. Where Council holds personal information about an individual and the individual believes that information is incorrect, Council will take reasonable steps to correct the information as soon as practicable and within 30 days of the request. If Council denies access or correction, Council will provide reasons. If Council and an individual disagree about the accuracy of personal information held by Council, Council will take reasonable steps to record a statement relating to the disputed information if requested by the individual. If you are not satisfied with Council’s resolution of an information privacy matter you may make a complaint to the Office of the Victorian Information Commissioner (OVIC) Post: PO Box 24274, Melbourne Vic 3001 or Email: enquiries@ovic.vic.gov.au.

    Privacy complaints

    If you believe we have handled your personal information inappropriately, please contact the Information Privacy Officer on 03 9217 2223 or email privacy@whittlesea.vic.gov.au.

    Cookies and third-party products

    Cookies are sent by a website and stored in a user's computer and can contain data such as the parts of a website the user has visited. This website uses a cookie that may contain data about your current online session, but it is deleted once you close your browser window.

    We record website visitor’s activities for statistical purposes using a third-party product, Google Analytics.

    Links to other websites

    These privacy statements only apply to our website and do not apply to any websites we link to.

    We provide links to other relevant websites in good faith, as a community service. When you click through to one of the linked websites, we recommend that you read the privacy statement of that website to familiarise yourself with its privacy policy and practices.

    Terms of Use

    The following Terms and Conditions govern the use of Engage City of Whittlesea (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by the City of Whittlesea.

    By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

    If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

    What are the conditions with a user’s account?

    While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

    We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

    What do we require from our users?

    You must understand and agree that, without limitation:

    • all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
    • you are prohibited from advertising or offering to sell or buy any goods and services
    • you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
    • you cannot collect or store personal data about other users of the site
    • you cannot impersonate any person or entity
    • you cannot interrupt or interfere with the site or servers or networks connected to the site
    • you cannot attempt to gain unauthorised access to the site or other use accounts

    Can your account be suspended or terminated?

    We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

    If you want to terminate your own account, please send an email to engagement@whittlesea.vic.gov.au

    Governing Law

    These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.

    Indemnification

    The City of Whittlesea, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

    What content do we own?

    This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the City of Whittlesea and its suppliers and licensors. The City of Whittlesea owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

    Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

    Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

    We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

    Disclaimer and Warranties

    Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

    What happens if these Terms change?

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

    Contact Us

    If you have any questions about these Terms, please contact us at engagement@whittlesea.vic.gov.au

    Welcome back

    Forgot your password?

    Need an account? Sign up today

    Reset password

    Enter your email address below. We will send you instructions to reset your password.

    Back to Log in

    Sign up to our online community and join the conversation

    Creating an account helps us better understand your needs and the needs of the community.

    Your password must have a minimum length of 5 characters.
    By creating an account you agree to our Privacy Policy and Terms of Use

    Already have an account? Log in now

    Thank you, your account has been created.

    Thank you, your account has been created.

    You're almost there, we just need a little more information

    Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.


    User Details
    255 characters left
    255 characters left

    You’re using an outdated browser.
    Some features of this website may not work correctly. To get a better experience we strongly recommend you download a new browser for free:

    • Download Chrome
    • Download Firefox
    • Download Edge
    • Download Safari
    Follow CTA

    Thank you for your contribution

    Would you like to follow this project to receive email updates?

    No thanks
    Signup CTA

    Thank you for your contribution

    Would you like to create an account or sign in?

    Have an account? Log in

    No thanks